About Watches247Care — Kenya's Trusted Watch Repair Specialists

Our mission at Watches247Care is to deliver exceptional, client-centred watch repair services that restore precision, extend the life of every timepiece, and uphold the highest standards of horological craftsmanship — ensuring every client in Kenya receives honest, reliable, and expert care they can count on.

12

Years in Business

2,800+

Clients Served

97%

Repair Success Rate

6

Watch Specialists

Our Story

Watches247Care was founded over a decade ago with a single, unwavering purpose: to give every timepiece the expert care it deserves. Based in Kenya, we have grown from a small repair bench into a fully equipped watch service centre trusted by thousands of clients across the country. Our journey began with a deep respect for the craftsmanship that goes into every watch — from everyday quartz pieces to treasured mechanical heirlooms — and that respect continues to guide everything we do. We believe your watch is more than a tool; it is a statement of who you are, and we treat it accordingly.

Over the past 12 years, we have refined our processes, invested in precision tools, and assembled a team of dedicated horological professionals who bring both technical mastery and genuine passion to every repair. Whether a watch needs a straightforward battery replacement, a thorough movement cleaning, or meticulous bracelet repair, our specialists apply the same exacting standards to every job. With a 97% success rate across more than 2,800 clients served, our reputation has been built not through shortcuts, but through consistent, reliable craftsmanship and honest communication with every client who walks through our door.

At Watches247Care, client satisfaction is the measure of our success. We understand that handing over a valued timepiece requires trust, and we honour that trust by maintaining full transparency throughout the repair process — providing clear assessments, fair pricing, and timely turnarounds. Our team keeps up with the latest developments in horology to ensure your watch receives care aligned with modern best practices. From Nairobi to every corner of Kenya, we are proud to be the go-to destination for watch owners who refuse to settle for anything less than the very best in repair and restoration.

A professional watches247care technician using a jeweller's loupe to inspect the intricate details of a wristwatch

Meet the Team

James Mutua

Senior Watch Technician — Battery Replacement

With 12 years of hands-on experience, James Mutua is the cornerstone of Watches247Care’s technical operations. He has performed thousands of precise battery replacements across a wide range of quartz and electronic timepieces, ensuring each watch is properly sealed, pressure-tested, and returned to full working order. James’s methodical approach and deep product knowledge make him the first port of call for clients seeking fast, reliable, and lasting results.

Grace Wanjiku

Horological Movement Specialist — Movement Cleaning

Grace Wanjiku brings nine years of specialised expertise in mechanical and automatic movement care to the Watches247Care team. Her meticulous approach to movement cleaning — including full disassembly, ultrasonic cleaning, lubrication, and regulated reassembly — has saved countless watches from premature wear and costly damage. Grace’s dedication to preserving the integrity of every movement she services reflects her genuine love for the art and science of horology.

Brian Otieno

Bracelet & Strap Repair Technician — Bracelet Repair

Brian Otieno is Watches247Care’s specialist in bracelet and strap restoration, bringing seven years of focused experience to every project. From resizing metal bracelets and replacing worn pins to repairing damaged links and fitting new straps, Brian handles each task with precision and care. His keen eye for detail and commitment to aesthetic quality ensure that every bracelet leaves his workbench looking and functioning as the manufacturer intended.

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