Privacy Policy
Last updated: March 2025
Introduction
At watches247care, we are committed to protecting the privacy and personal information of every client who entrusts us with their timepieces. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you engage our watch repair services — including battery replacement, movement cleaning, and bracelet repair — whether in person at our Nairobi location or through our digital channels. By using our services, you agree to the practices described in this policy. We encourage you to read it carefully and reach out to us if you have any questions.
Information We Collect
To provide you with professional and reliable watch repair services, we may collect the following types of information: Personal identification details such as your full name, phone number, and email address; Physical address or delivery details when applicable for watch collection or return; Watch details including the make, model, serial number, and condition of your timepiece at the time of service intake; Service history and repair records related to work carried out on your watch by our technicians; Payment information necessary to process transactions for services rendered, handled securely through trusted payment methods; Communications you send us via email, phone, or in-person consultations regarding your repair enquiries or feedback.
How We Use Your Information
watches247care uses the information we collect solely to deliver a seamless, professional, and client-centred experience. Specifically, we use your information to: Process and manage your watch repair service requests, including battery replacement, movement cleaning, and bracelet repair; Communicate with you regarding the status of your repair, estimated completion times, and service updates; Maintain accurate service records for your timepiece to support future repair needs and warranty tracking; Process payments and issue receipts or invoices for services provided; Respond promptly and accurately to your enquiries, feedback, or complaints; Improve our service quality and tailor our offerings to better meet client expectations; Send you relevant service reminders or promotional updates, only where you have given us your consent to do so.
Information Sharing
watches247care respects the confidentiality of your personal information. We do not sell, trade, rent, or otherwise disclose your personal data to third parties for their own marketing purposes. Your information may only be shared in the following limited circumstances: With trusted third-party service providers who assist us in operating our business — such as payment processors or courier partners — who are contractually obligated to handle your data securely and only for the specified purpose; With authorised watch parts suppliers when necessary to source specific components required for your repair, limited strictly to watch-related details; When required by applicable Kenyan law or regulatory authorities, in which case we will disclose only the minimum information necessary to comply with such obligations; In the event of a business transfer, merger, or acquisition, your information may be transferred to the succeeding entity, subject to the same level of privacy protection outlined in this policy.
Data Security
The security of your personal information is a top priority at watches247care. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. Our service records and client data are stored securely, with access restricted to authorised staff members only. All payment transactions are processed through secure and reputable payment channels. While we take every reasonable precaution to safeguard your information, please be aware that no method of data storage or transmission is entirely infallible. We continuously review and update our security practices to maintain the highest standard of data protection for our clients.
Your Rights
As a valued client of watches247care, you have the following rights regarding your personal information: The right to access the personal data we hold about you and to request a copy of your service records; The right to request correction of any inaccurate or incomplete information associated with your profile; The right to request deletion of your personal data, subject to any legal or operational obligations that require us to retain certain records; The right to withdraw consent for receiving marketing communications at any time, without affecting the quality of service you receive; The right to raise concerns or complaints regarding how your personal information is handled. To exercise any of these rights, please contact us directly using the details provided below. We will respond to all requests in a timely and transparent manner.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way watches247care handles your personal information, we warmly invite you to get in touch with us. Our team is ready to assist you with clarity and professionalism. You can reach us at: watches247care, Kimathi Street, Utalii House, Ground Floor, Shop 4, Nairobi CBD, Nairobi 00100, Kenya. Email: [email protected]. We are committed to addressing your privacy concerns promptly and ensuring your experience with us remains built on trust, transparency, and exceptional watch care.