Terms of Service

Last updated: March 2025

Acceptance of Terms

By accessing or using the watches247care website and any of our watch repair services, you agree to be bound by these Terms of Service. These terms apply to all visitors, clients, and anyone who submits a watch for repair or interacts with our business in any capacity. If you do not agree with any part of these terms, please refrain from using our website or services. watches247care reserves the right to update or modify these terms at any time, and continued use of our services following any such changes constitutes your acceptance of the revised terms.

Use of Website

You agree to use the watches247care website solely for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the site. You must not attempt to gain unauthorised access to any part of our website, interfere with its functionality, or use automated tools to scrape or harvest content. All information you provide through our website, including contact forms and service requests, must be accurate, current, and complete. watches247care reserves the right to suspend or terminate access for any user who violates these conditions.

Services

watches247care provides professional watch repair and maintenance services in Kenya, including battery replacement, movement cleaning, and bracelet repair. All watches submitted for service are handled with the utmost care and professionalism. By submitting your watch for repair, you confirm that you are the rightful owner of the timepiece or have the authority to authorise repair work on behalf of the owner. watches247care will provide a service assessment and, where applicable, an estimate prior to commencing any repair work. Turnaround times are indicative and may vary depending on the complexity of the repair and availability of parts. watches247care does not guarantee the restoration of any watch to its original condition where pre-existing damage, wear, or manufacturer defects are present.

Intellectual Property

All content published on the watches247care website, including but not limited to text, images, logos, graphics, and service descriptions, is the exclusive intellectual property of watches247care and is protected under applicable Kenyan and international intellectual property laws. You may not reproduce, distribute, modify, or republish any content from this website without prior written consent from watches247care. Unauthorised use of our brand, name, or materials may result in appropriate action being taken to protect our rights.

Disclaimer of Warranties

watches247care strives to deliver reliable and high-quality watch repair services. However, our website and its content are provided on an ‘as is’ and ‘as available’ basis without warranties of any kind, whether express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components. While we take every precaution in handling your timepiece, watches247care cannot guarantee specific outcomes for all repair work, particularly in cases involving aged, heavily worn, or previously tampered-with movements. All service warranties, where applicable, will be communicated to the client at the time of service completion.

Limitation of Liability

To the fullest extent permitted under Kenyan law, watches247care shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website or the provision of our watch repair services. In all cases, our liability to any client shall be limited to the value of the specific repair service rendered. watches247care is not responsible for any loss of data, loss of use, or sentimental value associated with any timepiece submitted for repair. Clients are encouraged to disclose any known pre-existing conditions of their watch prior to submission to allow our technicians to advise accordingly.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from the use of this website or the provision of watch repair services by watches247care shall be subject to the exclusive jurisdiction of the competent courts of Kenya. watches247care is committed to resolving any client concerns amicably and encourages clients to contact us directly in the first instance to seek an appropriate resolution.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service or any aspect of our watch repair services, we welcome you to reach out to our team. You can contact watches247care by email at [email protected]. Our team is committed to responding promptly and ensuring that every client interaction reflects the professionalism and care that defines our business.